Refund policy

Who handles refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle makes every refund, back to the card or account you paid with, usually within five to ten working days. Paddle's own refund policy is at paddle.com/legal/refund-policy.

The couple plan

If you ask within 14 days of buying the couple plan, you get a full refund. You do not need to give a reason.

After the refund the wedding stays in your account, but you cannot invite people, share guest links, send emails or export it until it is paid for again.

After 14 days, if something on our side stopped you using the service, tell us and we will look at it.

The planner plan

The professional wedding planner plan starts with a 14-day free trial. You are not charged during the trial. Cancel before it ends and you pay nothing.

If you ask within 14 days of the first payment after the trial, you get a full refund of that payment.

After that, cancel at any time through Paddle and the plan runs to the end of the month you have paid for. We do not refund part months, but if we charged you for a month you could not use because something on our side was broken, tell us and we will refund it.

How to ask

Use the link in your Paddle receipt, or go to paddle.net, find your purchase and choose "Request refund". You can also email support@wedplanner.io from the address on your account and we will arrange it with Paddle.

If you live in the EU, you can also withdraw online from the link in your Paddle receipt. If you live in the UK or the EU, you have the legal rights Paddle sets out in its refund policy, and nothing here takes them away.