Terms of service

Who we are

wedplanner.io is a trading name of Chirpee LTD, a company registered in England and Wales (company number 17320087), whose registered office is at 66 Paul Street, London EC2A 4NA. "We" and "us" in these terms mean Chirpee LTD. When you use wedplanner.io, your agreement is with us.

You can reach us at support@wedplanner.io.

Agreeing to these terms

By creating an account, paying for a plan or using the service, you agree to these terms and confirm you have read the privacy policy. If you do not agree, do not use wedplanner.io.

If you use wedplanner.io for a business, for example as a wedding planner, the data processing agreement also forms part of these terms.

What the service is

wedplanner.io is a planning tool for weddings. You create a wedding, invite the people involved, and everyone works from one plan. We host the plan, its website and its guest pages.

If you publish the website without a password, anyone with its address can see it, and if you let search engines list it, anyone can find it.

Your account

You need to be 18 or over to create an account. An account is personal: keep your sign-in to yourself.

Tell us at once at support@wedplanner.io if you think someone else has used your account.

A wedding has one or more owners. They, and any planner they add, decide who else has access and at what level.

Paying

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.

Paddle handles payment, tax, invoices, renewals, cancellations and refunds under its buyer terms (paddle.com/legal/buyer-terms), and its name appears on your statement. The prices are on the pricing page, in your country's currency and with tax shown the way your country shows it.

The couple plan is a one-time payment for one wedding, with no time limit. A week after the wedding date, the wedding is archived: replies close and the plan becomes read-only, and you can still open it.

The professional wedding planner plan is a monthly subscription. It covers unlimited weddings, within fair use, and you can invite as many people as you need to each one. It starts with a 14-day free trial and renews every month until you cancel. You can cancel at any time through Paddle, from the link in your receipt or at paddle.net. When the plan ends, its weddings become read-only.

Guests and suppliers never pay, and couples invited by a professional planner join free. Refunds follow the refund policy.

Your content

The plan you build is yours, and so are the words and pictures you add. You give us permission to store them, process them and show them to the people you invite and, if you publish a website, to its visitors, only to run the service for you. We do not sell your content, and we do not use it to train AI models.

You are responsible for having the right to upload what you upload, and for the personal data of the guests you add. Only add people connected to your wedding, and record a guest's health or religious needs only when they have told you and agree. The privacy policy explains what we do with that data.

Using it fairly

Do not use wedplanner.io to break the law, to defraud anyone, or to send spam: invitations and messages go only to people connected to your wedding.

Do not upload anything that infringes someone else's rights, that is hateful or harassing, or that contains malware.

Do not try to get into accounts or weddings that are not yours, test or attack our security, overload the service, or copy it with automated tools.

The assistant and generated content

The assistant reads your plan and proposes changes. It never applies one: every change is accepted by a person. Its answers can be wrong. Check them before you rely on them. They are not legal, financial, medical or other professional advice.

Translations of your plan into the other languages you choose are added automatically and marked as machine translations. Check them before you share them.

You are responsible for what you ask, for the material you give it, and for what you accept. Do not use it, or the pictures you commission, to create anything unlawful, sexual content involving anyone under 18 or anyone without their consent, pictures meant to pass as real people or events, hateful or harassing content, malware, or private information about other people. Do not use it to pretend to be a real person or to mislead people, and do not try to get round its limits.

Commission a picture from a photo only if you have the right to use the photo and the people in it agree. We may refuse a request, or remove text or a picture, that breaks these rules. As far as the law allows, the text and pictures generated for your wedding are yours to use.

Our part

wedplanner.io itself, its software, design, themes and library art belong to us. While you have an account you may use them for your wedding, including on its website, invitations and other stationery. You may not copy, resell or reuse them otherwise.

The supplier directory

If you list your business in the supplier directory, you let us show your listing publicly while it is live, and you keep it accurate. Enquiries couples send you through the directory are emailed to you.

Reporting content

If something on wedplanner.io infringes your rights or breaks these terms, email support@wedplanner.io with the address of the page and what is wrong. We will look at it, and we may remove content or suspend the account that posted it. We close the accounts of people who infringe repeatedly.

Ending it

An owner or planner can delete a wedding at any time from Settings. Ask us within thirty days and we can restore it. After that, it is purged.

You can delete your account from your profile. Your weddings are not deleted with it: before you go, make another member an owner in Settings, or delete the wedding. Deleting your account does not cancel a planner subscription, so cancel it through Paddle first.

We may suspend or close an account that seriously or repeatedly breaks these terms, that does not pay, or that puts other people or the service at risk of fraud or harm. We will tell you why, unless the law or someone's safety stops us.

Changes to wedplanner.io

We improve wedplanner.io all the time. If a change makes it much worse for you, we will tell you first, and you can end your plan and get back a fair share of what you paid.

If we close wedplanner.io, we will give at least 60 days' notice and help you export your plans.

Changes to these terms

We may change these terms when the law, the service or how we run it changes. We will email you at least 30 days before a change that affects you. If a change is to your disadvantage and you close your account because of it, we will refund a fair share of what you paid.

Availability and liability

We work hard to keep wedplanner.io available and correct, but we do not promise it will always be available or free of errors.

If you use wedplanner.io for your own wedding, we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or not using reasonable care and skill. We are not responsible for loss that was not foreseeable. If our digital content damages your device or other content because we did not use reasonable care and skill, we will repair it or pay you fair compensation.

If you use wedplanner.io for a business, our total liability in any twelve months is limited to the greater of the fees paid for the service in that time and £100. We are not liable to a business for lost profits or lost business, or for data it could have exported.

Nothing in these terms limits liability that the law does not allow us to limit, such as for death or personal injury caused by negligence, or for fraud, and nothing takes away your rights as a consumer.

The rest

We are not responsible for delays or failures caused by events outside our reasonable control.

We may transfer this agreement to a company that takes over wedplanner.io. Your rights stay the same.

If a court finds part of these terms invalid, the rest still applies.

Law

These terms are governed by the law of England and Wales, and disputes go to its courts. If you are a consumer living elsewhere in the UK or in the EU, you also keep the protection of the law where you live and may bring a claim in its courts.